Frequently Asked Questions
Delivery
How much do you charge for delivery?
We offer FREE deliveries to all addresses within the UK, with Royal Mail Special Delivery.
We currently deliver to all addresses within the UK. For International orders, please send us an email at hello@betheother.com or via our Contact Us page if you have any questions.
When will i receive my jewellery?
Our jewellery is handcrafted and hand finished. Please allow up to 14 days before it is shipped. Click here for full details.
For UK delivery, we estimated shipping times between 1-3 business days.
Returns and Refunds
How do i make a return/exchange/request a refund?
Returns / Refunds
If you change your mind about your order, please return it to us within 7 days of your delivery date.
If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within 5 working days, depending on your card issuer's policies. Click here for full details.
Exchanges
Exchanges can be accepted in the event that you contact us within 7 days of receiving the product. Click here for full details.
Packaging
Is your packaging sustainable?
We provide attractive and environmentally friendly packaging.
All our packaging is UK made, eco-friendly and recyclable, apart from the suede (vegan friendly) pouch which you can use to store your jewellery.
Care Instructions
How do i care for my jewellery?
To maximise the life span of your Be The Other handmade jewellery designs, please follow the care instructions below:
Do not let your jewellery come into contact with perfume, hairspray, deodorants, body spray, creams and lotions.
When not in use, keep BTO jewellery in the suede (vegan friendly) pouch, wrapped in a soft cloth or in a box or an airtight container. Click here for full details.